Terms and Conditions:

If you don't like our products ?

All vape products, hookah products, and other items are non-returnable and non-exchangeable once delivered, especially after being opened or used. We do not accept any responsibility for misuse or for any product that has been opened after delivery. Returns or exchanges are only accepted in the case of a clear manufacturing defect or damage during shipping, and must be reported shortly after receiving the order with valid proof of the issue. In all other cases, all sales are final and no returns or exchanges will be accepted.

The original packaging should be intact at the time of returning.

Returns or exchanges are only accepted in the case of a mistake made by the store, such as receiving a different item than what was ordered. In all cases, the product must be in its original condition, sealed, unopened, and in its original packaging. If the order is verified and found to be exactly as requested, we sincerely apologize, but no return or exchange will be accepted All orders are prepared carefully, and any claim must be supported with clear evidence before any action is taken

Kindly provide a return invoice copy to the delivery agent at the time of pickup.

The customer must send a message via WhatsApp clearly explaining the product name and the defect, along with a photo or video proving the issue. If the defect is confirmed after inspection and verification, the product will be replaced with the same item, including the same specifications and flavor. However, if no defect is found after testing and verification, the return or exchange request will not be accepted.

HACHI Tobacco UAE

Contact HACHI Tobacco

Have a question about vape products, shisha accessories, e-liquids, hookah items, lighters, or order availability? Get in touch with our team today.

Call Now WhatsApp Us

Phone+971 50 113 1109

Emailinfo@hachitobacco.com

LocationUnited Arab Emirates